Cancellations, Refunds, Transfers & Exchanges

for Arboretum Education Classes & Programs

The Arboretum's Cancelation Policy was developed to accommodate for changes in our customers' plans and in consideration of class planning and instructor engagement. 

Education Programs: Cancel/Refund/Exchange/Transfer Policy

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Adult Classes & Programs

 


Cancel for a refund with minimum 2 weeks advance notice.
You may cancel a class and receive a partial refund if we are contacted at least 2 weeks prior to the class {or first class if part of a series}. Please call or email the Education Department to cancel your class and we will process your refund less a $5 per person cancellation fee.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected] There is no fee to transfer the registration at any time.


Exchange to a different program with minimum 2 weeks advance notice
You may exchange the value you paid for a different class or classes of equal or greater value 2 weeks prior to the first class. All exchanges can be done by calling the Education Department at 612-301-1210 or email at [email protected]


No refunds with less than 2 weeks advance notice
Cancellations made within 2 weeks of the class cannot be refunded or exchanged to a different class (however they can be transferred to another person to attend in your place).


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth Summer Day Camps

 


Cancel for refund with minimum 30 days advance notice.
Refunds less a $25 (half-day camps) or $50 (full-day camps) cancellation fee will be given for those cancelling 30 days or more before the start of camp.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected] There is no fee to transfer the registration.


Exchanges to a different camp with minimum 30 days advance notice
Exchanges to a program of equal value are permitted 30 days or more before the start of camp. No refunds nor exchanges will be given to those who withdraw less than 30 days prior to start date.


Withdrawal from a program due to illness or injury will be handled on a case by case basis. Please contact the Education Office for options.


No refunds with less than 30 days advance notice
No refunds or exchanges will be given to those who withdraw less than 30 days prior to start date.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

 


Cancel for refund with minimum 2 weeks advance notice.
Refunds less a $5 cancellation fee will be given for those cancelling two weeks or more prior to class date.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected] There is no fee to transfer the registration.


No refunds with less than 2 weeks advance notice 
No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date.


Exchanges with minimum 2 weeks advance notice
Exchanges are permitted 2 weeks or more before the start of the program with no penalty. No refunds or exchanges will be given to those who withdraw less than 2 weeks prior to start date.


Withdrawal from a program due to illness or injury will be handled on a case by case basis. Please contact the Education Office for options.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth, Family & Homeschool Programs (not camps)


 


Cancel for a refund with minimum 2 weeks advance notice
Refunds less a $5 per person processing fee will be given for those cancelling two weeks or more prior to class date.


Transfer to a different student
You may transfer your registration to an alternate person if you cannot attend. All transfers can be done by calling the Education Department at 612-301-1210 or email at [email protected] There is no fee to transfer the registration.


No refunds with less than 2 weeks advance notice
No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date. 


Exchanges
Exchanges are permitted 2 weeks or more before the start of the program with no penalty. No refunds or exchanges will be given to those who withdraw less than 2 weeks prior to start date.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

Youth Groups

 


Cancel for a refund with minimum 30 days advance notice
Refunds will be given for those cancelling 30 days or more prior to program date.


No refunds with less than 30 days advance notice
No refunds if you cancel less than 30 days in advance.


Rain or shine
Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety. You will not be charged a cancellation fee under these circumstances.


Final group number
Final adjustment count for number of students and all field trip fees are due at least 30 days in advance. 


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

School Programs

 


Cancel for a refund with minimum 30 days advance notice
Refunds will be given for those cancelling 30 days or more prior to program date.


No refunds with less than 30 days advance notice
No refunds if you cancel less than 30 days in advance.


Rain or shine
Programs are held rain or shine. In extreme weather conditions, we reserve the right to cancel programs for your safety. You will not be charged a cancellation fee under these circumstances.


Final group number
Final adjustment count for number of students and all field trip fees are due at least 30 days in advance.


If the Arboretum cancels a program
In the event that the Arboretum must cancel a class, you will be notified by phone and/or email, and you will receive a full refund.

ProHort & Master Gardener Core Course


$200 Refunds will be given for those cancelling two weeks or more prior to course start date. No refunds nor exchanges will be given to those who withdraw less than 2 weeks prior to start date. 


 

Helpful information - Education

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Cancellations & Exchanges for educational programs

Cancellation policy

Review the cancellation policies prior to purchasing a class.

Waitlist

Waitlist form

The best chance of being enrolled in a sold out class is to add your name to the waitlist. Click the "waitlist" button or link next to the class and complete the form. There is no obligation to register if a spot opens. If the waitlist shows enough demand, additional sessions may be added.

Email Subscriptions

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Share your feedback

Feedback form

Use this form to share anonymous feedback about educational programming with the Arboretum Education Team.

Covid-19 safety

Effective Thursday, May 12, 2022, masks are no longer required for classes at the Arboretum. As a community, it is important that we continue to respect and honor the decision of those who choose to wear a mask, recognizing the concerns of those who are immunocompromised or are taking steps to protect their families or others.

Adult Classes Covid-19 policies

Summer Camps Covid-19 policies

Family Programs Covid-19 policies

School Programs Covid-19 policies

About Arboretum Education

Education Staff bios

Meet the team behind the programs that inspire scientific curiosity and a love of nature.

Education department statistics

View the annual Fiscal Year statistics of the Education Department.