Registration FAQ

Contents:

  1. Why do I need to create an account and sign in to your website?
  2. Where do I start?
  3. How do I create an account?
  4. How do I sign in to my account?
  5. What do I do if I forgot my password?
  6. What do I do now that I have signed in or created an account?
  7. When I click “Sign in,” I need to enter an email. What is the correct email?
  8. I don’t remember if I have registered my account. What should I do?
  9. Once registered, can I view my past membership, class and ticket purchases or account history?
  10. How will I know my registration is complete?

Why do I need to create an account and sign in to your website?

User accounts match you with your member record (if you are a member) or past purchases (if you are not a member). By creating an account and signing in to our website, you help our system automatically recognize you.


Where do I start?

You will be prompted to sign in or create an account in three instances:

  • When you begin registering for a class, program or event
  • When you click the “Donate” button on any donation page to make a donation
  • When you click the “Membership” button on any membership page to buy or renew a membership

In all of these cases, a new page will open with information specific to what you’re trying to achieve, such as class or event details, the list of donation amounts, or the membership level.

If you do not have an account, click the button that says “Register”,
If you have an account, click the “Sign in” button. You will be asked to enter your email address and password.

Register


How do I create an account?

Clicking on the button will open a new page with the words “Registration” in the upper left (see below). Complete all required account information.
Then click the dark blue “Create an Account” button on the bottom left, as depicted here:

Create Account

You will receive a thank you message indicating that you have successfully created an account.


How do I sign in to my account?

Click the "Sign in" button in the upper right page area.
After a new pop-up window appears, enter your email and password, then click "Sign in" button.

Sign in

As a confirmation that the correct information was entered, "Register" button will be replaced with your email address and "Sign in" button will change to "Sign out".


What do I do if I forgot my password?


If you have forgotten your password, click the "Sign in" button.
After a new pop-up window appears, click on the link "Forgot your password?"

Create Account

To recover your password, on the new screen enter your email address and click the "Submit" button.

Sign in

 

Recover

You will receive a confirmation that the email was sent. After a moment, check your inbox for an email from: Minnesota Landscape Arboretum arbinfo@umn.edu with the subject: Forgotten password request.

Open this email and click the link to set a new password.
* Link in your email will be different than the one below!

Password

When a new browser window appears enter your new password twice and click “Submit” button.

Password


What do I do now that I have signed in or created an account?

If you are trying to register for a class or event, click the “Back” browser button to return to the class or event you were previously viewing; fill in the required fields.

If you are making a donation or purchasing a membership, simply fill in the fields that appeared after you created an account or signed in.

In all of these cases, click either “Add to cart” or “Continue.” These buttons will be in the lower left page area.

Fill in all required information to complete your order and click the “Check out” button on the lower right.


When I click “Sign in,” I need to enter an email. What is the correct email?

If you have more than one email address, use the one the Arboretum has on file for you. Once registered, the system will remember your personal information and will auto-populate that information the next time you sign in. You need to register your user account only once.


I don’t remember if I have registered my account. What should I do?

Arboretum staff can check your constituent record to see if you have registered your account.
Please call us at the numbers below.
If you are a member - 612-301-1257
If you are making a donation - 612-301-1264
If you are registering for a class - 612-301-1206


Once registered, can I view my past membership, class and ticket purchases or account history?

You can be assured that when your registration is complete, membership and donation history will be maintained, as well as any classes or tickets you've purchased. Currently, there is not an option for you to see this online.


How will I know my registration is complete?

Once registered, you will receive an email from arbinfo@umn.edu titled “Thank you for registering with the Minnesota Landscape Arboretum.” This email will go to the primary email on your account (the email that you receive regular Arboretum communication from) and not necessarily the email you registered with. If you don’t receive a confirmation contact the membership team at (612) 301-1257.