FAQ

Q. Is my Membership Tax Deductible?

Q. Is my Membership Tax Deductible?

A. For details on membership deductibility click here!

Q. Do you offer a Membership that allows me to bring a friend each visit?

Q. Do you offer a Membership that allows me to bring a friend each visit?

A. Yes. All membership levels above our Solo membership level offer general Arboretum admission for one or more additional guests per day.

Q. Is my membership valid at other gardens, museums and area attractions?

Q. Is my membership valid at other gardens, museums and area attractions?

A.  Yes. The Minnesota Landscape Arboretum is a member of the American Horticultural Society. As a benefit to our members, there are more than 300 other gardens in which you may use your membership. If you are traveling, be sure to check out the list of reciprocal gardens by clicking here.

Q. I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?

Q. I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?

A. If you hold or purchase a Solo membership, your caregiver will be required to pay a reduced admission price of $12 (regular admission is $15). You may want to consider purchasing a Duo or Duo+2 Membership which will allow you to bring your caregiver as your additional guest each visit.

Q. I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?

Q. I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?

A. If you hold or purchase a Solo membership, your caregiver will be required to pay a reduced admission price of $12 (regular admission is $15). You may want to consider purchasing a Duo or Duo+2 Membership which will allow you to bring your caregiver as your additional guest each visit.

Q. Do you offer a Membership for two individuals?

Q. Do you offer a Membership for two individuals?

A. Yes. All membership levels above our Solo membership extend membership benefits to two named cardholders within a household.

Q. Do you offer a membership for families with adult children?

Q. Do you offer a membership for families with adult children?

A. Yes. All membership levels above our Solo membership offer general Arboretum admission for one or more additional guests each day. 
 

Q. Do the primary and secondary cardholders need to live in the same household?

Q. Do the primary and secondary cardholders need to live in the same household?

A. YES. An Arboretum membership is a household membership. The 2 cardholders do need to live in the same household. As a non-profit, the Arboretum is able to grow through the generous support of our members. Card-sharing greatly reduces the ability for the Arboretum to grow. If you are currently sharing and would like to purchase separate memberships, please contact the membership office at 612-301-1257.

Q. Do I have to have a secondary cardholder?

Q. Do I have to have a secondary cardholder?

A. No. For certain membership levels, a secondary cardholder is part of the package if both adults live in the same household. Membership benefits extend only to named cardholders and, where applicable, their children ages 15 and under. If your membership includes a secondary cardholder, we recommend that you name a second member (in your household) but it is not a requirement. However, having a secondary cardholder allows you to take advantage of all the benefits of being a member of the Arboretum, i.e., Gift Store discounts, etc. People living alone can buy a Duo or higher-level membership and always bring guests.

Q. Do you offer a membership for students?

Q. Do you offer a membership for students?

A. No. We do not offer student memberships. However, current University of Minnesota (all campuses) students with a valid student ID are granted free admission each visit.

Q. Do you offer any other types of discounted membership?

Q. Do you offer any other types of discounted membership?

A. Yes. We have multiple discounts available.  Please visit or call the membership desk for current discounts. 

Q. Do you have two-year memberships?

Q. Do you have two-year memberships?

A. No. However, you may elect for automatic renewals.

Q. Do you have a lifetime membership level?

Q. Do you have a lifetime membership level?

A. No. We do not offer a lifetime membership and have no plans to offer this in the near future.

Q. Is my membership refundable?

Q. Is my membership refundable?

A. No. Membership funds are considered a tax-deductible donation to the Arboretum. Memberships are non-refundable.  

Q. Is my membership transferable?

Q. Is my membership transferable?

A. No. Memberships are not transferable. 

Q. I purchased a membership. Does my employer match my membership donation?

Q. I purchased a membership. Does my employer match my membership donation?

A. Maybe. You may make a larger impact through your giving if your company has a matching gift program. Many companies offer programs that match charitable contributions from their employees at rates as high as 2 to 1 or higher. To find out if your company has a matching gift program, please check with your employer’s human resource department for a form to submit. 

Q. If I renew my membership before it expires, how will this affect my expiration date?

Q. If I renew my membership before it expires, how will this affect my expiration date?

A. You will not lose any time if you renew early! Your membership is valid for 1 year from the date of purchase. If you renew your membership early, that membership will not start until your current one expires. If you upgrade your membership before the current one expires, your upgraded membership begins immediately.

Q. Can I visit before I receive my membership cards?

Q. Can I visit before I receive my membership cards?

A. Yes. The Gatehouse attendant look up your membership if you show your valid ID. Membership processing takes about 2 weeks. During busier seasons, processing can take longer.

 

Q. I have not received any mailings since I became a Member.

Q. I have not received any mailings since I became a Member.

A. Please call us at 612-301-1257 or email us at member@umn.edu to let us know so we can mail or email all pertinent information to you.

Q. How do I update my contact information?

Q. How do I update my contact information?

A. You can update your contact information by calling 612-301-1257 or email member@umn.edu. If you have an online profile visit www.arboretum.umn.edu and login update your information.

Q. Can I get a replacement Membership card?

Q. Can I get a replacement Membership card?

 A. Yes. If your card has been lost, we can replace it for a processing fee of $5. Please call our office at 612-301-1257 or stop by the Membership or Information Desk to request replacement materials. 

Q. Can I still get in if I forgot my member card?

Q. Can I still get in if I forgot my member card?

A. Yes. The Gatehouse attendant will request your ID and check to make sure your membership is active in the system.  

Q. I misplaced/threw away my complimentary one-time use gate admission passes. Can they be reissued?

Q. I misplaced/threw away my complimentary one-time use gate admission passes. Can they be reissued?

A. No. Complimentary guest tickets cannot be reissued.

Q. How do I change my Membership to take advantage of more benefits?

Q. How do I change my Membership to take advantage of more benefits?

A. We would be delighted to upgrade your Membership at any point during the year. Please call 612-301-1257 for details.

Q. Why did I just receive another renewal notice, when I already renewed my Membership?

Q. Why did I just receive another renewal notice, when I already renewed my Membership?

A. If you have already renewed your Membership and sent in payment, please disregard the renewal notice. The renewal notice and payment probably crossed paths in the mail.

Q. Can my membership be auto renewed?

Q. Can my membership be auto renewed?

A. Yes. To schedule a recurring/auto renewed membership at the time of Joining or Renewing your membership online, check the check box once you select the membership category.  Currently, you are not able to change your account to auto renewal after the transaction until time of renewal without being charged. 

If you check Auto Renewal it will securely save your credit card information for the following year and charge the account a few weeks before expiration of your membership.

Have a question that isn't answered here? Contact us at member@umn.edu or 612-301-1257.